|You are here: Home > Support|
"I just wanted to thank you again for all your help with our point-of-sale program. I was very impressed with the fact that you never got impatient with us while we were trying to fix our problem. Everything is working now! Believe me, if anyone asks me for a recommendation, I will definitely tell them to call Merchant Software!"
--Mark O., Trenton, NJ
Get the support you need, the way you need it! We offer the right technical support to resolve even your most challenging issues! Pick the support level best suited to meet your individual needs and call us today at (800) 565-6675.
Prompt support keeps your business up and running! Our trained U.S.-based technicians answer your calls and questions first, getting your store up and running quickly in an emergency or providing the personal touch of a technical support professional. Priority Support customers also receive regular software updates at no cost. Telephone support is available Monday-Friday 8 a.m.-10 p.m. and Saturday 9 a.m.-7 p.m. (Eastern Time).
Pay-as-you-go for each call and get help as the need arises. A member of our U.S.-based support team will return calls within one business day to troubleshoot problems or answer questions. Pay-as-you-go support is available Monday-Friday 8:30 a.m.-4 p.m. (Eastern Time). Cost for the first 20 minutes is $159 and $2.95 for each additional minute.
E-mail us and we’ll answer your questions at no charge! Or check our KnowledgeBase for tech notes to help you resolve an issue quickly yourself. We have a number of utilities to solve some of the more common problems experienced by our users and we’ll E-mail those to you with instructions -- also at no charge. If you don’t have an immediate emergency, this is a great option for FREE, timely support. E-mail us at firstname.lastname@example.org and we’ll get back to you within 48 hours.
To Reach Merchant Software:
Toll-free in US and Canada
E-mail questions to:
Tech Support Available:
8am-10pm Monday through Friday
With a valid support contract. All hours Eastern Time.
We accept MasterCard, Visa, American Express and Discover.