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"I just wanted to thank you again for all your help with our point-of-sale program. I was very impressed with the fact that you never got impatient with us while we were trying to fix our problem. Everything is working now! Believe me, if anyone asks me for a recommendation, I will definitely tell them to call Merchant Software!" --Mark Onorati, Trenton, NJ Get the support you need, the way you need it! We offer the right technical support to resolve even your most challenging issues! Pick the support level best suited to meet your individual needs and call us today at (800) 565-6675. Priority Support Prompt support for your store keeps your business up and running. Our technicians answer your calls and questions first! Get up and running fast in the event of an emergency or get the personal touch of a technical support professional to answer your questions and help you get the most out of your software. Priority Support customers also receive regular updates for their software at no cost. Support is available 8am-10pm ET Monday through Friday and 8am-8pm ET Saturday. Your contract allows for an average of 30 minutes per month; heavy usage can incur surcharges.
Pay-as-you-go for each inquiry and get help as the need arises. A member of our technical support team will return your call within 48 hours to troubleshoot your problems or answer your questions. Pay-as-you-go support is available from 8:30am-4pm Monday through Friday. We charge $159.00 for the first 20 minutes and $2.95 for each additional minute. Upgrades are an additional charge. We accept Master Card, Visa, American Express and Discover. FREE Support E-mail us and we’ll answer your questions at no charge! Or check our KnowledgeBase for tech notes to help you resolve an issue quickly yourself. We have a number of utilities to solve some of the more common problems experienced by our users and we’ll E-mail those to you with instructions -- also at no charge. If you don’t have an immediate emergency, this is a great option for FREE, timely support. E-mail us at support@merchantsoft.com and we’ll get back to you within 48 hours. To Reach Merchant Software: Toll-free in US and Canada 1-800-565-6675 Direct 1-540-364-6091 Fax 1-540-364-6095 E-mail questions to: Support@merchantsoft.com Tech Support Available: 8am-10pm Monday through Friday 8am-8pm Saturday With a valid support contract. All hours Eastern Time. |
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